YORK HOUSE – CANCELLATION POLICY
1. HOLDING DEPOSIT
On making your booking with York House you will be asked to pay a Holding Deposit. This constitutes your acceptance that the Holding Deposit is retained to secure your booking with York House in accordance with these terms and conditions.
You agree by us holding a deposit that the deadline to conclude the Tenancy Agreement following the receipt of the Holding Deposit fee shall be 14 days thereafter.
By entering into the Tenancy Agreement your Holding Deposit converts to your refundable Security Deposit. If your tenancy agreement is an Assured Shorthold Tenancy (AST) it will be protected in an independent government approved tenancy deposit protection scheme, and your Security Deposit will be refunded to you at the end of your tenancy if there are no outstanding arrears or damage to your room and/or communal areas.
2. CANCELLATION BY YOU – 14 -DAY COOLING OFF PERIOD
If you choose to cancel your booking with York House, you have 14 calendar days after receiving the Accommodation Offer to do so to get a full refund of the Holding Deposit paid.
If you have made your booking less than 14 calendar days before you scheduled check-in date, you may cancel your booking until the earlier of (a) 7 calendar days after receipt of the Accommodation Offer email, and (b) 3 business days before the date you actually check-in.
You may cancel your booking by sending an email to admin@yorkhouse.co. York House will refund your Holding Deposit within 7 calendar days of cancellation.
If you cancel your booking after the 14 calendar day cool off period, you will not get your Holding Deposit returned to you, and you and your guarantor, will be required to meet the obligations set out within the Tenancy Agreement.
3. PERIOD BEFORE YOU ENTER INTO YOUR TENANCY AGREEMENT
York House reserves the right to not return your Holding Deposit and cancel your booking on notice if:
3.1 We take all reasonable steps to enter into the Tenancy Agreement and you fail to do so, for example, if you fail to complete your application or provide guarantor details and supporting documentation in good time;
3.2 You provide us with false or misleading information; and/or
3.3 We are prohibited from entering to the Tenancy Agreement because of the Immigration Act 2014.
4. PERIOD FROM AND INCLUDING WHEN YOU HAVE ENTERED INTO THE TENANCY AGREEMENT
If you have entered the Tenancy Agreement and you cancel your booking after the 14 calendar day cool off period, you will not get your Holding Deposit returned to you, and you and your guarantor will be required to meet the obligations set out within the Tenancy Agreement regardless of whether you have collected your keys.
If you cancel your booking and are able to find an eligible replacement tenant, subject to our agreement, you will be released from the contractual obligations as set out in the Tenancy Agreement. Any overpaid rent will be refunded to you, less an amount equal to your Holding Deposit as a cancellation fee. The site team will confirm your official release date.
If you can provide proof that you fit into any of the following criteria we may agree to release you from your Tenancy Agreement where:
- Your notice to cancel is within the cooling off period as set out in point 2;
- Your UK Visa application has been denied (you need to inform us within 72 hours of receiving your official denial confirmation with a written proof);
- You did not get an offer from your preferred university as a result of not achieving the required entry grade (you need to inform us within 72 hours of receiving the written rejection letter/email and provide that letter/email as your proof);
- Extenuating circumstances e.g. ill-health (this is exceptional and subject to the landlord’s discretion)
Where proof is provided in accordance with these terms and conditions and to our reasonable satisfaction, you will be entitled to cancel the booking and you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation.
5. CANCELLATIONS AFTER YOU HAVE MOVED INTO THE ACCOMMODATION
5.1. We hope you have a happy stay with York House, but if for any reason you decide to leave during your contracted term, the landlord may agree to release you from your contract if you find a suitable replacement to take a new Tenancy Agreement for your room for the remaining period of your contract. The replacement tenant must (i) be 18 years old or over and enrolled as a full time student in a university or college, (ii) enter into a Tenancy Agreement with us and pay the remaining rent due within this agreement, and (iii) provide a suitable Guarantor. The Guarantor must accept the Terms and Conditions set out in the Tenancy Agreement.
5.2 Refunds due will not be processed until the replacement tenant taking over has signed the Tenancy Agreement, paid and moved into York House.
5.3 If you do find someone to take over your Tenancy Agreement, you will need to pay a £50 administration fee.
5.4 If you fail to find someone to take over your Tenancy Agreement, you will be responsible for paying the full rent until the end of your contracted time at York House.
6. CANCELLATIONS BY YORK HOUSE OR THE LANDLORD
Our terms and conditions require you to sign your Tenancy Agreement within 14 calendar days of receiving the Offer of Accommodation. If you fail to sign within this timescale we may cancel your booking, giving notice by email, and you will forfeit any booking fee paid if it is outside the cooling off period.
If you fail to check-in and/or you have not signed your Tenancy Agreement we may cancel your booking at any time by giving notice by email. If you are outside the cooling off period your Holding Deposit will not be refunded.
Once you have signed your Tenancy Agreement it may only be terminated if we mutually agree to do so or in the circumstances set out in point 3 above.
Governing Law
These terms and conditions shall be governed in accordance with the laws of England and Wales.
(September 2021)